Refund and Delivery Policy
We have a 30-day satisfaction guarantee return policy on all shipments.
If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you.
Please note, the following terms apply for all returned items:
To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 1-800-443-2490.
1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.
3. To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.
Returned products must be sent to the following address:
Rejuvenex Direct LTD
801 Second Ave
New York, NY 10017
We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.
After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.
Orders are processed dispatched by USPS or by courier within 1 working day of the order being placed. Delivery should be within 3-5 working days of placing the order. Please check the delivery address details to make sure they are correct prior to placing an order as this is the address that will be used to send out the order. If an order is returned to us due to insufficient address details, or wrong address, we will resend the order and an extra shipping fee may apply. As we do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach it's destination within the target delivery times.
National holidays and weekends do not count as business days.
Our shipping department is closed on the following Holidays:
• New Years Eve Day at 12 Noon
• New Years Day
• Memorial Day
• Labor Day
• Christmas Eve at 12 Noon
• Christmas Day
• July 4th
An RMA number can ONLY be obtained by contacting the billing department at 1-800-443-2490.
Ranstor Services Limited | Ionni Stylanou 6, Office 202, Nicosia, Cyprus, Europe, PC2003